Understand to be understood
People who excel in the workplace are not just technically brilliant they also have interpersonal expertise. They have an understanding of self and an awareness [...]
People who excel in the workplace are not just technically brilliant they also have interpersonal expertise. They have an understanding of self and an awareness [...]
Building good relations with clients and colleagues is vital to the survival of an organisation; yet it is surprising how much organisations leave this to [...]
Dealing with Difficult and Challenging Situations Our fundamental approach to dealing with difficult situations is based not on the words that are said but on [...]
Customer Service Excellence in a Changing Environment Customer service excellence for demanding customers, with fewer staff and resources, is just one of the challenges facing [...]
Promoting and selling your services are not luxuries they are a necessity for any public service looking to pro-actively manage their way through the current [...]
Why Equine-Facilitated? Working with horses provides instant, honest and accurate feedback moment by moment. By working with horses on the ground (no riding involved) you [...]
Why Equine-Facilitated? Working with horses provides instant, honest and accurate feedback moment by moment. By working with horses on the ground (no riding involved) you [...]
Our Equine-Facilitated Mindful leadership programme brings together tools and skills required for mindful leadership with the instant honest feedback provided by working with horses, providing [...]
Brain Matters: How to maintain leadership excellence and have clarity of mind, under pressure The busyness which accompanies being a leader today in the 24/7/345 [...]
The Diversity in the Workplace programme focuses upon the employment and customer care perspective of Equality & Diversity. Learners are taken on their personal journeys [...]