Achieving Communication Excellence is one of the biggest challenges facing organisations today.

Poor communication, results in low morale, poor performance, poor talent retention and poor annual results.

Communications excellence helps each learner discover how to become effective communicators, with customers and colleagues.

Content Overview

• Frameworks for effective communication
• Understanding oneself as a prerequisite to becoming an effective communicator
• Understanding others, their personality and character
• Effective communication with different kinds of people
• Making a true connection
• Influencing others
• Giving and receiving feedback
• Communication in practice within the group

Duration

One-Day