Supporting Staff and Customers Through Change
Supporting Staff and Customers Through Change is a one-day programme looking at the fears and concerns of staff and customers when introducing changes, which not only mean a different way of working but also impacts upon the way in which a customer interacts with the organisation.
Content Overview
• The impact of the change in the workplace
• The transition experience
• Roles during change
• Strategies for supporting individuals through change
• Influencing and supporting the customer
Duration
Supporting Staff and Customers Through Change is delivered in one-day.